Welcome to our online store. We offer its services to you conditional upon the notices, terms, and conditions outlined in this agreement (the “Agreement”). Furthermore, when you use our service (e.g., Customer Reviews), you will be exposed to the rules, guidelines, policies, terms, and conditions applicable to such services, and they are incorporated into this Agreement by this reference. We reserves the right to change this site and these terms and conditions at any time.
Use of Site:
You represent and assure that you are at least 18 years old. Alternatively, you visit the Site under the supervision of a parent or guardian. Depending on the terms and conditions of this Agreement, we grant you a limited license to access the Site. This license is revocable, non-transferable, and non-exclusive. You show it on your internet browser. This is only for the purpose of shopping for personal items sold on the Site. This license is not for any commercial use. It is also not for use on behalf of any third party, except as explicitly permitted in advance. Any breach of this Agreement will cause us to revoke the license granted in this paragraph promptly. No notice will be given to you.
Except as permitted in the paragraph above, you are not reproduce, distribute, or show this Site. You can’t sell, lease, or send any part of it. Creating derivative works from this Site is not allowed. You also can’t translate, change, reverse-engineer, disassemble, recompile, or otherwise exploit this Site unless expressly permitted in writing. You not make any commercial use of any of the information provided on the Site. You also can’t use the Site for the advantage of another business unless explicitly permitted in advance. We reserve the right to refuse service. We end accounts and/or cancel orders at our discretion. This includes situations where we believe customer conduct violates applicable law or harms our interests.
You shall not upload to, distribute, or otherwise publish through this Site any Content, information, or other material. Such material does not (a) violate or infringe copyright, patent, trademark, or service mark rights. It must also not infringe on trade secrets or other proprietary rights of any person. It also not (b) be libelous, threatening, defamatory, obscene, indecent, or pornographic. Additionally, it will not give rise to any civil or criminal liability under U.S. or international law. It must not include any bugs, viruses, worms, trap doors, Trojan horses or other harmful code. We assign you a password and account identification. This will allow you to access and use certain portions of this Site. Each time you use a password or identification, you are deemed authorized to access and use the Site. This access must be consistent with the terms and conditions of this Agreement. We have no obligation to investigate the authorization or source of any such access or use of the Site.
You will be solely responsible for all access to and use of this site. This includes anyone using the password and identification originally assigned to you. This applies whether or not such access and use is actually authorized by you. This responsibility includes, without limitation, all communications and transmissions. It also includes all obligations, including financial obligations, incurred through such access or use. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You must promptly report any unauthorized use of your password or identification. Report any other breach or threatened breach of this Site’s security as well.
New Users Subscribed By Default to Newsletter.
Notice: we can ship from different warehouses. For orders with more than one item, we will divide your order into several packages. This will depend on stock levels at our discretion. We will process orders according to the dispatch time indicated on the website. If the item has not been shipped based on this estimation, we will offer a solution for the customer. They can find it via the Support Center. If the customer contacts us before this, we will act according to their requests and our policy. Thank you for your understanding.
Reviews and Comments
Anything that you send or post to the site is included. This is true except as otherwise provided elsewhere in this Agreement or on the site. This applies to anything you give as well, without limitation. This includes ideas, know-how, techniques, questions, reviews, comments, and suggestions (collectively, “Submissions”). Submissions will be treated as non-confidential and nonproprietary. By submitting or posting, you agree to irrevocably license the entry and all IP rights related thereto. This does not include the moral rights like authorship right. You agree to license these rights to our site without charge. We shall have the royalty-free right to use, copy, distribute, and show such Submissions. We shall have the worldwide, perpetual, irrevocable, and transferable right to publish, carry out, sell, lease, and send such Submissions. We can adapt and create derivative works from such Submissions by any means and in any form. We also have the right to translate, change, reverse-engineer, disassemble, or recompile such Submissions. All Submissions shall automatically become the sole and exclusive property. They shall not be returned to you. You agree not to raise any dispute in connection with any use of the entry in the future.
You guarantee that your Submissions are clear. They are free of any IP right infringement, disputes or third party claims. we assumes no liability for any misuse of copyright or any other rights of third parties by you. You undertake to defend the Sponsor. You will indemnify them against any losses caused by using the entries for any purposes.
You grant us extra rights beyond those applicable to any Submission. When you post comments or reviews to the site, you give us the right to use your name. This applies to any review you offer. You grant this right for your comment or other Content, if any. This applies in connection with such review, comment, or other content. You confirm that you own all the rights to the reviews, comments, and other content you post on this site. You also assure that you control these rights. Additionally, you guarantee that your reviews, comments, or other Content do not infringe upon the rights of any third party. They must not violate these rights. Do not use false e-mail details. Do not pretend to be someone other than yourself. Do not mislead others about the origin of any Submissions or Content. but shall not be obligated to remove or edit any Submissions (including comments or reviews) for any reason.
Copyright
Text, graphics, photographs, or other images are part of the website’s content. Button icons, audio clips, logos, slogans, and trade names are also included. Word software and other contents belong exclusively to our site. They also belong to its appropriate content suppliers. You not use, reproduce, copy, change, send, show, or publish any of the Content. Selling, licensing, publicly performing, distributing, or commercially exploiting any of the Content is also prohibited. You can’t dispose of any of the Content in a way not permitted, without our express prior written consent. Using data mining, robots, or similar data gathering tools is strictly prohibited. The use of our trademarks or service marks in meta-tags is also strictly prohibited. You view and use the Content only for your personal information. You can use it for shopping and ordering on the site. You can’t use it for any other purpose. The collection, arrangement, and assembly of all content on this site (the “Compilation”) belong exclusively to us. You not use our Content or Compilation in any manner that disparages or discredits us. Additionally, you can’t use it in a way that causes confusion or violates any applicable laws or regulations. All software used on this Site (the “Software”) is the property and/or its Software suppliers. The Content, the Compilation and the Software are all protected under state, national and international copyright laws. All rights not expressly granted are reserved. Violators will be prosecuted to the full extent of the law.
We recognizes and respects all copyrights and trademarks. Any usage of television, motion picture, music, film festival, or other names or titles have no connection to us. They are the sole property of the copyright or trademark holders. Our dresses are inspired by celebrity style. They are our recreations of items worn by celebrities on your favorite television shows and the red carpet. Still, they are not authorized, endorsed by, or connected to these shows in any way. They are not meant as infringements of any registered trademarks or copyrights.
Intellectual Property Infringement Policy
The policy is to take appropriate action where necessary. This upholds and recognizes all relevant State, Federal, and International laws. This applies to material claimed to infringe on any trademark, copyright, patent, or other Intellectual Property laws. If you are an intellectual property rights owner and you believe that our sells, offers for sale, or makes available goods and/or services that infringe your intellectual property rights, then send the next information in its entirety to us
Information required
1. An electronic or physical signature of the person authorized to act on behalf of the owner of an exclusive that is allegedly infringed;
2. A description of the allegedly infringing work or material;
3. A description of where the allegedly infringing material is located on the site (product(s) link);
4. Information reasonably adequate to allow us to contact you, like your location, telephone number and e-mail location;
5. A statement by you that you have a good faith belief that the disputed use of the material is not authorized by the copyright or other proprietary right owner, its agent, or the law;
6. Identification of the intellectual property rights that you claim are infringed by the Website(e.g. “XYZ copyright”, “ABC trademark, Reg. No. 123456, registered 1/1/4”,etc);
7. You must give a statement that the above information and notification is correct. Under penalty of perjury, you must affirm that you are the copyright owner. Alternatively, confirm you are authorized to act on behalf of the owner whose exclusive right is allegedly infringed.
Termination and Effect of Termination
We can instantly end the Agreement. We can also revoke any or all of your rights granted under this Agreement. We do not need to give you prior notice. Upon any termination of this Agreement, you shall promptly cease all access to and use of the site. You must also revoke all password(s) and account identification issued to you. We will deny your access to and use of this Site in whole or in part. Any termination of this Agreement shall not affect the respective rights and obligations. This includes payment obligations of the parties arising before the date of termination.
Order Acceptance
Please note that there are certain orders that we are not capable of accepting and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that result in your order being canceled include limitations on quantities available for buying. Inaccuracies or errors in product or pricing information also cause cancellation. Furthermore, problems identified by our credit and fraud avoidance department can lead to cancellations. We also need more verification’s or information before accepting any order. We will contact you if any part of your order is canceled. We will also reach out if extra information is needed to accept your order.
Both parties agree that, after order dispatch, transportation is the sole responsibility of the third-party logistics provider. During this stage, full ownership of the product(s) belongs to the buyer. The buyer shall bear all associated liability and risks during transportation. All orders reported as “delivered” by shipping companies are considered delivered. we can’t be made liable of non-delivery in this case.
Typographical Errors
While we strive to offer precise product and pricing information, pricing or typographical errors occur. We can’t confirm the price of an item until after you order. If an item is listed with an incorrect price or information, it is because of a pricing error. It is also due to a product information error. We have the right to refuse the affected orders. We can also cancel any orders for that item at our discretion. If an item is miss-priced, we will contact you for instructions. Alternatively, we can cancel your order and inform you of the cancellation.
Pricing in Different Currencies
Pricing of products sold by us is based upon figures calculated in U.S. Dollars (US$). Prices displayed in other currencies are converted from U.S. Dollars according to the most up to date conversion rates. Due to fluctuating currency values, prices displayed in non-U.S. denominations of currency on the Site, other than on the individual product page, are not the most current. Areas of the Site where non-U.S. denominations of currency can be inaccurate include promotional banners. They also include promotional pages. Additionally, information on product category pages can be inaccurate. The price displayed on an individual product page shows the current price. You are liable to pay that price, regardless of currency denomination. This amount excludes shipping.
Arbitration
If the parties do not settle the dispute within 30 days, they will take action. They agree to show it to the International Economic and Trade Arbitration Commission. This commission is referred to as “SCI.” The arbitration shall be conducted according to the Commission’s arbitration rules. These rules will be in effect at the time of applying for arbitration. The orbital awards are final and binding upon both parties.
Applicable Law
These conditions are governed by and construed exclusively under Spanish law without regard to conflicts of laws principles.
Links
This site includes links to other sites on the Internet that are owned and operated by third parties. You acknowledge that here is not responsible for the operation of or content located on or through any such site.
Remedies
You agree that our remedy at law for any actual or threatened breach of this Agreement would be inadequate. We shall be entitled to specific performance or injunctive relief, or both. This is also to any damages that we are legally entitled to recover. We are also entitled to reasonable expenses of any form of dispute resolution, including, without limitation, attorneys’ fees.
No right or remedy of we shall be exclusive of any other. This applies whether at law or in equity. It includes, without limitation, damages, injunctive relief, attorneys’ fees, and expenses.
No instance of waiver of its rights or remedies under these terms and conditions shall imply any obligation. There is no obligation to grant any similar, future, or other waiver.
Order Cancellation
Please note that packed or shipped orders can’t be canceled or changed. Only orders that are paid, processing or partially shipped can be modified. Please contact our dedicated customer service team as soon as possible if you would like to cancel a shipped order. Our agents will help you the best they can. Still, if an order can’t be canceled, please accept the package and refer to our warranty page.
Customer Code of Conduct
We are always here for our customers. We will do our best to resolve all issues to customer’s satisfaction. Our approach is polite, professional, and amicable. Thus, we will not tolerate any unacceptable or unreasonable behavior towards our Customer Service Team members.
Unacceptable behavior directed towards Customer Service staff or we, for example, include but not be limited to any of the next:
– Aggressive, abusive and threatening behavior. Examples include: any direct or implied threats on any communication channel. Intimidating language, personal and verbal abuse, or sexist remarks. Racist, homophobic, or derogatory comments, rudeness, or inflammatory statements. Swearing or unsubstantiated allegations.
– Persistently making habitually demanding or vexatious complaints, despite the matter having been fully addressed. Similarly, repeating complaints persist, even though reasonable and fair solutions are offered after our policies.
– Asking, expecting or demanding staff to breach established company policy guidelines, e.g. refund amount, time-frame, special compensation, etc.; similarly, seeking an unrealistic outcome beyond the scope of our own policies and procedures. By default, the refund amount can’t exceed the original order amount paid to us.
– Repeatedly changing the nature (or focus) of a complaint or the desired outcome. This occurs part way after a formal response has been provided.
– Excessive number of complaints compared to the total buy value history. Including opening an excessive number of Live Chat or tickets.
For such behavior, complainants are advised and formally notified of the next:
– Their language is considered offensive, abusive, threatening, and wholly unacceptable.
– They must refrain from using such language, intimidation, and threats.
– There will be no further exchange of correspondence on the matter if they persist with this behavior.
– We reserves the right to no longer accept orders from the customer in the future without further notice.”
The Complaint Escalation Process
This process applies strictly to Customer Service issues. For separate legal issues like copyright, please refer to our legal window here :
If the customer is dissatisfied with the solution offered by our Customer Service, the customer can contact our Customer Service Supervisor by submitting a new ticket in “file a formal complaint” section as follows:
Contact us > Send a formal complaint.
Please contact us within 3 months from the shipment date. Do so if you still have not received your package when shipped via standard, flat rate or priority shipping. For Latin America this deadline is extended to 4 months for postal deliveries. All expedited delivery issues must also be reported within 3 months from the shipment date. After this period, we will no longer be incapable of offering compensation. Kindly note that packages marked as delivered on the shipping courier’s website are exempt. This exemption only applies if the expedited shipping method was used.
We respond to all complaints within 24 hours except on weekends and public holidays.
